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Rick Matte

Overall_Rating

Please contact me about my wiring order I have a question
8 months ago
1. Auto aftermarket editorial staff
  
  Hi Rick, this website is not directly affiliated with Southwest Performance Parts. This is a listing site. We suggest you reach out directly to Southwest at (623) 688-8303.
  7 months ago
Ray Mcfarland

Overall_Rating

I want the status of my order #6573
7 months ago
1. Auto aftermarket editorial staff
  
  Hello Ray, thank you for coming to our website. This site is a listing and review site. We suggest you reach out directly to Southwest Performance Parts at (623) 688-8303 for the status of your order.
  7 months ago
Brad Langfield

Overall_Rating

Recieved my brake booster kit for my 74 bronco but one of the peices did not thread on. Contacted them twice through email with no reply other than to say we will reply. I had to make my own piece. Bad customer service and parts don’t always fit.
2 months ago
Darrell Heath

Overall_Rating

I didn’t get a chance to use the parts do to an untimely response to replacing a defective part ( terminals pulled through boot on plug wires, see pics). I stated that, due to my return flight being canceled and needing a vehicle here I needed to get the truck running ASAP and requested replacement parts. A week later, after replacing the stock parts due to time constraints I received an email requesting a picture of the damaged part, which I provided, and a “sorry for the late response “and would I measure-the length of the wires in question . I stated that due to time restraints I had to replace the stock parts and requested a refund. Their resolution, I can send their defective parts back at my expense (buyer pays shipping so I’m told) and their convenience, (returns must be received in 14 days). No concessions made on their part to resolve the problem. I’m expected to spend my time and resources resolving a problem that should have been as simple as we apologize for the inconvenience, what can we do to resolve the problem. I sent an email stating that it was unfair to me to under the circumstances to be expected to pay to return their defective parts. It’s been 3 days I have yet to get a response.
2 months ago
Darrell Heath

Overall_Rating

I am still getting nothing but excuses. I was told I would be getting replacement parts (a compromise I made for the sake of settling it which sticks me with parts I don’t need due to them not responding for a week and me having to source parts elsewhere) After numerous emails and excuses. I was told I would be sent a tracking number which I have yet to receive. Their customer service strings you along offering no resolution in hope that you will just give up so they don’t have to do/or answer for not their job. This is completely ridiculous and the WORST customer service I have ever experienced. I did a little research and learned I am not the only one to have recent issues with them.
2 months ago

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